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John Smith has joined Baxi Commercial Division in the role of Technical Services Manager for Andrews Water Heaters and Potterton Commercial Boilers. John began his career at British Gas and has over 20 years experience in the industry. He came to Baxi Commercial Division from a leading heating manufacturer, where he was National Field Service Manager responsible for a team of 250 engineers and regional service managers. In his new role, John's responsibilities include expansion of the service network, including identifying training needs, developing opportunities for new service contracts and evaluating the need to increase the number of directly employed service engineers as demand grows.
"Baxi Commercial Division has an excellent reputation for producing innovative and reliable products that are competitively priced," John commented. "The company also understands that keeping good custom depends on the quality of the service provided, which is why this role was created. I am delighted to be a part of such a forward-thinking company that is dedicated to making a positive difference to the environment as well as to the future of the industry."
The introduction of the Technical Services Manager role has allowed Baxi Commercial Division to further refine their one-stop-shop solution, which includes technical support service at the early design stage through product integration to commissioning and after sales in-warranty and out of warranty service.