Register a warranty

Before your warranty can be registered, your Potterton Commercial heating product needs to have been commissioned. To book your commissioning with Potterton Commercial please complete our book a commission form.

Do you need to register a warranty?

If your boiler was purchased from 1st January 2020 and has been commissioned by Potterton Commercial (or an appointed agent) your product will have automatically been registered for a 5 year parts and labour warranty*

(*see terms and conditions).

If your product has not been commissioned by Baxi Commercial Solutions, then please complete the warranty registration form below and supply the required documents. Subject to registration within 30 days of commissioning. Full Terms and Conditions apply - visit Potterton Commercial's terms and conditions.

Where multiple appliances have been installed, please complete a new form for each product.

If you have domestic appliances, these can be registered here

Warranty registration form

Product Details

Please enter the details of the product you wish to register the warranty for.

If you have any problems with your serial number please contact Potterton Commercial on 0345 070 1058

Contact Details

Please provide information on where the product is installed and how we can contact you about your product.

Installer's details

Please provide details of the individual who installed the product

Required Documents

In order to process your warranty, please upload your proof of purchase and commissioning documents.

At Potterton Commercial, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.

Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.

For more information on what the warranty covers, please read our warranty terms and conditions.