Notice

Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here

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Servicing and maintenance

All of our products come with a two year warranty, including parts and labour, if commissioned by Potterton Commercial. This is with the exception of our Sirius three range where we offer a five year warranty when commissioned by us.

How do I know if my product is in warranty?

Not sure if your product is in warranty? Contact our team on 0345 070 1058 with details of the serial number for the product(s) installed and we will be able to advise you.

Book a Repair

Please enter the details of the product that requires a repair.

Your Contact Details

Please provide information on where the product is installed and how we can contact you about your product.

Site Details

At Potterton Commercial, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.


Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.

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Warranty Terms & Conditions

Everything you need to know about Potterton Commercial's warranty terms & conditions.

Find out more about warranty terms and conditions
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