Servicing and maintenance

All of our products come with a two year warranty, including parts and labour, if commissioned by Potterton Commercial. This is with the exception of our Sirius three range where we offer a five year warranty when commissioned by us.

In Warranty Repair

In the unfortunate event of a breakdown, we are here to help you. Simply fill in the form below.

If you need an in-warranty repair, simply call our After Sales Service team on 0345 070 1058 with your product's serial number and we will be able to advise you.

Out of Warranty Repair

If your product is out of warranty, you can find our Potterton Commercial Approved Service Agents who will be able to help you

How do I know if my product is in warranty?

Not sure if your product is in warranty? Contact our team on 0345 070 1058 with details of the serial number for the product(s) installed and we will be able to advise you.

Product Details

Please enter the details of the product that requires a repair.

Your Contact Details

Please provide information on where the product is installed and how we can contact you about your product.

Site Details

At Potterton Commercial, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.


Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.

TOP↑